After-sales Terms售后

This after-sales policy applies only to MetaGrav products purchased for your own use and not for resale.

The warranty period for all MetaGrav products starts on the day you receive the goods.

Any product repair and maintenance caused by factors other than the original design and manufacturing of the product will incur corresponding charges. MetaGrav does not entrust or authorize any third party to carry out product maintenance and repair. If you have any after-sales needs, please contact us directly.

If you perform secondary development on this product, please back up your data before obtaining after-sales warranty to ensure data security.

When providing after-sales service, MetaGrav reserves the full and unrestricted right to access your device to deliver necessary after-sales technical support.

When product parts are replaced under warranty service, the replaced parts shall become the property of MetaGrav, and the new replacement parts shall become your property. Only unmodified products and parts are eligible for replacement.

The replacement parts may not be brand new, but we guarantee they are in good working condition and equivalent in performance to the replaced parts. The replaced parts enjoy the same warranty service within the warranty period of the original product.

The following situations are not covered by the warranty policy:
Man-made damage not caused by inherent product quality issues, or all damage resulting from operation not in accordance with the product manual, including unauthorized modification, disassembly, installation, improper use and loading, self-repair and reconstruction, and operation under harsh conditions such as strong magnetic fields, heavy interference, rainy weather or insufficient power.

Instructions on Return and Exchange
No returns or exchanges are available for complete quadruped robot units.

If you purchase non-complete products, you may apply for return within 7 calendar days after receiving the goods, provided that the product has no man-made damage, the original packaging is intact, and manuals and accessories are complete.

If the non-complete MetaGrav product you purchased has inherent manufacturing performance faults, damage during transportation, or inconsistencies with the original product description, you may apply for return or exchange within fifteen working days.

For MetaGrav non-complete products, we reserve the right to reject your return or exchange requests. Return or exchange is not allowed under the following circumstances:
× The return or exchange request is submitted after the above specified time limit;
× The product has man-made damage, incomplete packaging, missing or damaged manuals and other accessories;
× Product damage caused by manual disassembly, modification, operation against the manual or other improper use;
× The item is not genuine MetaGrav product or you cannot provide valid proof of purchase;
× Product damage caused by force majeure such as flood, fire, traffic accident, lightning strike, etc.;
× Faults or damage caused by any third-party products;
× Failure to send out the corresponding product within the specified time after confirming return or exchange service with MetaGrav;
× When the policy is adjusted.

As quadruped robots are pioneering products with complex working conditions that are difficult to define, the above after-sales policy may not be the latest or most comprehensive. Please contact us to obtain the complete and updated after-sales policy of MetaGrav.

Limitation of Liability
MetaGrav shall only be responsible for loss or damage of products under the following circumstances:
The product is already owned by MetaGrav, or the product is in transit undertaken by MetaGrav.

MetaGrav shall not be liable for loss or leakage of any data stored in the product, including confidential information, proprietary information or personal information.

MetaGrav shall not be liable for the following matters regardless of whether the remedies herein fail to achieve their essential purpose, and regardless of whether the claim is based on contract, warranty, negligence, strict liability or other liability theories, even if the possibility of such incidents has been notified:
① Third-party damage claims against you;
② Loss, damage or leakage of your data;
③ Special, incidental, indirect or consequential damages, including but not limited to loss of profits, business revenue, goodwill or expected savings.

Regardless of the cause of damage, the total liability of MetaGrav, its affiliates, suppliers and distributors shall be limited to your actual direct loss, and shall not exceed the amount you paid for purchasing the product.

The above limitations shall not apply to compensation for personal injury (including death), real estate and tangible personal property damage for which MetaGrav is legally liable.

MetaGrav shall not bear any liability for damage to persons or property caused by your own operation of the robot.

Some countries, regions or jurisdictions do not allow exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you.

MetaGrav reserves the right of final interpretation of this after-sales policy.

Please contact us if you have any questions before requesting after-sales service.

This after-sales clause applies only to mainland China. After-sales policies for other countries or regions shall be subject to local laws.